Comments & Feedback

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At NEDC we pride ourselves on utilising a person centred approach to care and we are always striving to provide an excellent, stimulating and supportive service for our members and carers. Each year we therefore carry out an annual survey to assist us in improving our services.

Below you can see some of the feedback we received from our 2019 and 2018 questionnaires and we are pleased to report the results reflect a steady improvement in our overall service provision, particularly in relation to the support we provide to our members and carers.

Members Annual Survey Results 2019

  • 100% of members said they enjoyed attending NEDC.
  • 100% of members said they enjoyed the company, 93% said they enjoyed the activities, 96% said they enjoyed the banter, 96% said they enjoyed the food and 87% said they enjoyed the bus trip.
  • Members were asked if they felt – supported, listened to, happy, safe, valued, respected, stimulated and given choices, 98% felt supported, 98% listened to, 100% happy, 98% safe, 98% valued, 98% respected, 98% stimulated and 98% given choices.
  • 100% of members said they were always treated with dignity and respect at NEDC .
  • 90% of members said they felt they could ask staff/volunteers for help if they needed it and 10% said they ‘didn’t know.
  • 94% of members said all their needs were being met at NEDC and 7% of members said they ‘didn’t know.’
  • 76% of members gave us a 5/5 for overall service provision and 24% gave us 4/5; averaging at 4.76 for overall service provision.

 

Carers Annual Survey Results 2019

  • 95% of carers stated they felt supported, 93% respected, 85% valued and 85% listened to by NEDC staff.
  • 93% of carers felt that we meet the 4 hours of day care promised, 5% of carers felt we partially met this and 2% stated we sometimes meet this.
  • 80% of carers feel that the transport provided is within a reasonable timescale. 8% stated it was sometimes within an agreed timescale and 12% stated that this was N/A.
  • 100% of carers are happy with the amount of activities available at NEDC.
  • 100% of our carers said they found our quarterly newsletter informative.
  • 100% of carers said they were happy with the overall support they received from NEDC.
  • 90% of carers provided NEDC with 5/5 for overall service provision and 10% of carers provided 4/5; averaging at 4.9 for overall service provision.

 

Members Annual Survey Results 2018

  • 92% of our members said they enjoyed attending NEDC and 8% said they ‘didn’t know.’
  • 85% of our members said there was nothing more they wanted at NEDC.
  • 96% of our members said they were always treated with dignity and respect at NEDC.
  • 87.5% of our members said they felt they could ask staff/volunteers for help if needed and 12.5% said they were ‘didn’t know.’
  • 88% of our members said all their needs were being met at NEDC. 1 member said their needs were met ‘sometimes’ and 5 members said they ‘didn’t know.’
  • 86% of our members gave us 5/5 for overall service provision and 14% gave us 4/5.

 

Carers Annual Survey Results 2018

  • 87% of our carers said they felt supported, respected, valued and listened to by NEDC.
  • 87% of our carers said they felt the transport we provide is carried out within a reasonable timescale.
  • 95% of our carers said they felt we met the 4 hours of day care promised.
  • 93% of our carers said they are happy with the amount of activities available at NEDC.
  • 98% of our carers said they were happy with the overall support they received from NEDC.
  • 90% of our carers gave us 5/5 for overall service provision and 10% gave us 4/5.

“Coming here, takes all my worries away.”

Mr C.

“Fantastic service and always go the extra mile. You have been great for June over the years and taken a lot of pressure away from me. Thanks very much!”

Mr H.

“I trust Seagrove 100% “

Mr H.

“I would never have thought I would come somewhere like here, but I am so glad I have. Everybody here is very nice and the service is run very well.”

Mr T.

“Truly an excellent service with fantastic staff who are forever helpful and smiling!“

Mrs B.

“I’m very happy with Seagrove, knowing John is safe and happy and well cared for. Also having the free time has been greatly beneficial to my own wellbeing. Thank you.”

Mrs D.

“I love the club, the staff are wonderful and I enjoy the company. I look forward to every Saturday, the company, the friendly chat and the great humour. This place is magic!”

Mrs S.

“The centre has helped my family so much, the staff are amazing and always there to help. My mum loves her days at Seagrove. Plus helpful with personal grooming which is fantastic.”

Mrs W.

 

 

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